Returns & Refund Policy

Returns

Returns are accepted within 30 days of receiving your order.

To be eligible for a return, the product must:

• Be unused.
• Be in its original packaging.
• Include all labels and accessories.
• Be in the same condition as when it was received.

Change of mind

If you change your mind before your order has been fulfilled, please contact us as soon as possible. If your order has not yet been processed or shipped, we'll do our best to cancel it and issue a full refund.

Once an order has been fulfilled or shipped, we do not accept returns or exchanges for change of mind.

Please choose carefully before placing your order.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Email us at support@araza.co with:

• Your order number.
• A brief description of the issue.
• Clear photos of the product and packaging.

Once your claim has been reviewed, we'll arrange a replacement at no cost to you.

Return shipping

If the return is the result of our mistake or a faulty product, Araza will cover the return shipping costs.

Exchanges

If your product is eligible for an exchange, we'll provide instructions once your request has been approved.

Refunds

If a refund is approved, it will be processed to your original payment method.

Please allow 5-10 business days for the funds to appear in your account, depending on your payment provider.

Contact

If you have any questions about returns or refunds, please contact us at:

support@araza.co