Shipping Policy
At Araza, we do our best to get your order to you as quickly and safely as possible.
Where we ship from
We ship from Australia whenever possible. Some products may be shipped from our trusted international fulfilment partners. If this applies to your order, the estimated delivery time will be shown on the product page.
Processing time
Orders are usually processed within 1-2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping times
Delivery times vary depending on the product and your location.
The estimated delivery time shown on each product page is the best estimate for your order.
Please note that shipping times are estimates and may occasionally be affected by factors outside our control, including courier delays, customs, weather, or peak shopping periods.
Tracking
Tracking information will be provided whenever available.
Once your order has been shipped, you'll receive a confirmation email with your tracking details.
Multiple shipments
If your order includes products shipped from different fulfilment locations, they may arrive in separate packages at no additional shipping cost.
International shipping
We currently focus on shipping within Australia.
If you're located outside Australia and would like to place an order, please contact us before purchasing. International shipping may be available, with all shipping costs, duties, taxes, and import fees covered by the customer.
Incorrect shipping address
Please make sure your shipping address is correct before placing your order.
If an incorrect address is provided and the order has already been processed or shipped, Araza cannot guarantee that changes can be made. Any additional shipping costs resulting from an incorrect address may be the responsibility of the customer.
Lost or damaged parcels
If your order is lost or arrives damaged, please contact us as soon as possible.
We'll work with the shipping carrier to investigate the issue and do our best to find a fair solution.
Questions
If you have any questions about shipping or your order, please contact us at: